Shipping & Returns
MOLLY PADDOCK JEWELRY
ORDER PROCESSING & STATUS
Each piece of Molly Paddock Jewelry is handcrafted. Please allow approximately two weeks for your order to be completed and prepared for shipment.
Processing time is separate from shipping transit time. Once your order ships, you’ll receive an email with tracking information.
For questions about your order or an estimated shipping date, please contact hello@Mollypaddockjewelry.com.
SHIPPING & DELIVERY
Complimentary standard shipping is available on U.S. orders over $500.
All shipments are fully insured and shipped to physical street addresses. We are unable to ship to P.O. boxes.
For orders shipping to an address different from the billing address, additional verification may be required.
Orders are shipped Monday through Thursday. Once a package has been transferred to the carrier, delivery timelines are outside of our control.
If you have a special shipping request, please contact hello@Mollypaddockjewelry.com before placing your order. Signature confirmation may be requested for an additional fee.
INTERNATIONAL SHIPPING
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the purchaser and must be paid before delivery.
International orders are final sale and are not eligible for returns, exchanges, or resizing, except where required by law.
For international shipping inquiries, please contact hello@Mollypaddockjewelry.com before placing your order
RETURNS
Eligible, full-price jewelry purchased through Molly Paddock Jewelry may be returned for a refund within 14 days of delivery.
To qualify for a return, an item must be unworn, unused, unaltered, and in its original condition, with all original packaging included. Items showing signs of wear, damage, or alteration may not be eligible for a refund.
To initiate a return, please contact us within 14 days of delivery at hello@Mollypaddockjewelry.com, including your order number and the item you wish to return. All returns must be approved by Molly Paddock Jewelry before being shipped back.
RETURN SHIPPING
Customers are responsible for all return shipping costs. We strongly recommend using a tracked and insured shipping service appropriate for the value of the jewelry.
Molly Paddock Jewelry is not responsible for items lost or damaged during return shipping. Customers are responsible for ensuring returned items are securely packaged and adequately insured.
Original shipping charges are non-refundable, except where required by law.
FINAL SALE ITEMS
The following items are final sale and are not eligible for return or refund, except where required by applicable law:
Discounted or sale items: All discounted jewelry is final sale.
Custom and bespoke pieces: Jewelry created or commissioned specifically for a customer.
Personalized items: Engraved or otherwise personalized jewelry.
Altered pieces: Jewelry that has been resized, modified, or altered at the customer’s request.
Please review your order carefully before purchasing any final sale item. If you have questions about a piece, we encourage you to contact us before placing your order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at hello@Mollypaddockjewelry.com, including your order number and photographs of the issue where applicable.
We will review the circumstances and work with you to determine an appropriate resolution. This section does not limit any rights or remedies available to you under applicable law.
REFUNDS
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Original shipping charges are non-refundable, except where required by law.
EXCHANGES AND RESIZING
Exchanges and resizing requests are handled on a case-by-case basis and are subject to availability, feasibility, and any applicable service fees.
Customers are responsible for shipping costs associated with exchanges, resizing, or other services unless otherwise agreed in writing or required by law. Custom, personalized, resized, or altered pieces remain subject to the applicable final sale provisions above.
QUESTIONS
For questions about returns, exchanges, or a potential issue with your order, please contact:
Molly Paddock Jewelry
Email: hello@Mollypaddockjewelry.com
Website: https://www.mollypaddockjewelry.com